Support & System Administration
Oracle Taleo System Administrator Support
Support your recruiters, hiring managers, employees and candidates without adding to your HR or IT headcount.
Administering your Taleo system
Certified admins with 20+ years of combined Taleo experience
All our Taleo administrators are Oracle Taleo ACE certified, with many years of experience implementing and supporting global clients.
Oracle Taleo system administrator services
- Ongoing configuration updates and changes (offer letters, new career sections, additional fields, etc.)
- Ongoing system maintenance and updates (minor updates every few weeks, major updates 2-3 times per year)
- Recruiter and hiring manager support (troubleshooting, help, training)
- End user, Remote System Administrator (RSA) and integration support offerings
- Integration support, working with your HRMS admin on any Taleo integration issue
- Reporting support (OBIEE)
- Working with Oracle Support on issues that require Oracle
Support levels
Pick the coverage you need
End User Support
Support from the Recruiting and Career Section portals (plus account permissions). Excludes system defects and repair. The admin filters end-user and super-user product questions and writes how-to documents.
- Configuration overview, login troubleshooting, general product settings
- Welcome Center and end user profiles; release notes
- User management: user types, functional domains, accounts
- CSW process mapping and group management
- Career section application support
- Requisition management, candidate search and saved queries
- Content, requisition template, competency, evaluation skill and disqualification question libraries
- Posting requisitions, extending offers and hiring
Remote System Admin
Everything in Level 1, plus managing and maintaining all features in your Recruiting, Transitions and/or Learn modules and Configuration Manager; prototyping during implementation; ad-hoc projects such as version migration, new product roll-outs, geographic deployments and optimization.
- Qualifier groups; OLF and requisition type to CSW
- Candidate file setup, candidate and requisition list formats
- Message templates, sources and events
- Recruiting settings, file sections and blocks
- Configuration profiles, Center Stage, field settings
Mentoring Admin
Everything in Levels 1 and 2, plus critical production defects and repairs, new and change requests, upgrades and optimizations outside the original implementation, and SME access for user training on Learn, Recruiting and Transitions.
- Candidate selection workflows, sources and events
- Build and repair career sections and themes
- Prescreening question library
- Basic and selection list fields; requisition file setup
- Branding .zip files for third-party solutions
- New Transitions processes
User training
Let our team give you the best training insights in the industry
We help your team develop a variety of training material, including standard PDF documentation, Oracle UPK and eLearning.
Job aids
Simple job aids that get your users up to speed.
System admin training
Training delivery experience from Oracle Consulting Services. You are in good hands.
TCC training
Taleo Connect Client can be complex and frustrating. Let our experts handle your integration needs.
On-site training
Our consultants train your team on site for a proper knowledge transfer.
Virtual training
The most efficient way to train a large group of users. Our team guides you through.
Let’s talk about your Taleo or Oracle HCM project.
Email sales@redefinehr.com or send us a note.